Plain terms for using ApptHQ.

Last updated November 11, 2026

Who we are

ApptHQ is booking software for appointment businesses, made and operated by Let's Launch, a brand of Project Array LLC, Los Angeles, California. These terms are an agreement between you (the business that creates an account) and us.

Your account

You need to be at least 18 and authorized to act for the business you sign up. Keep your password private. You are responsible for what happens under your account, including what your staff do with it.

Pricing and billing

There is no free trial; you can try the public demo before you sign up. Monthly plans are billed each month at the price shown on the Billing page when you subscribe: currently Solo (one person) is $12 for the first month, then $24 a month, and Team (the whole team) is $24 for the first month, then $49 a month. The first-month price applies once per business; from the second month the regular price applies automatically. Prices are for one location. We may change prices for future periods with at least 30 days' notice by email. Subscriptions renew automatically until you cancel from the Billing page. Cancel any time; you keep access to the end of the period you paid for. Fees already paid are not refunded except where the law requires.

You can pay yearly instead: Solo is $240 a year and Team is $490 a year, which is twelve months for the regular price of ten. A yearly plan is billed once, in advance, for the whole year, and the first-month price does not apply to it. It renews every 365 days at the yearly price until you cancel. Cancel from the Billing page, which opens your plan on Whop, where it is billed. You keep access to the end of the year you paid for. As with monthly plans, fees already paid are not refunded except where the law requires.

Payments between you and your clients

Card payments and deposits run through your own Stripe or Square account. We are not a party to those payments, we do not hold your money, and we take no percentage of it. Refunds, chargebacks and disputes with clients are between you, your client and your payment provider, under that provider's terms.

Your clients' data

Names, phone numbers, emails, notes and appointment history that you or your clients enter belong to you. We process them only to run the service for you. You are responsible for having the right to store that information and for how you use it. Do not store card numbers or other sensitive data in notes.

Acceptable use

Use ApptHQ to run a real appointment business. Do not use it to send spam, to scrape or resell data, to break the law, or to interfere with the service or other businesses' accounts.

Availability and changes

We aim to keep ApptHQ available around the clock, but we do not guarantee uninterrupted service. We may add, change or remove features. If we discontinue the service, we will give at least 60 days' notice and a way to export your data.

Liability

ApptHQ is provided as is. To the extent the law allows, we are not liable for lost revenue, lost bookings, or indirect or consequential damages, and our total liability to you is limited to the fees you paid us in the twelve months before the claim.

Ending the agreement

You can close your business from Settings at any time. New online bookings stop immediately, and you can still sign in. We delete that business's data 30 days after you close it. Closing the business does not cancel your subscription; cancel that from the Billing page. We may suspend or close accounts that break these terms, with notice where practical.

Law and contact

These terms are governed by the laws of California. Questions go to hello@letslaunch.co.