Help
Short answers for business owners. Each one names the screen to open.
Getting your page open
Why does my page say booking isn't open yet?
Your starter services come with a length and no price. Open Services, open a service and type a price. The page starts taking bookings once at least one main service has a price. Services without a price stay off the page, and an add-on on its own does not open it.
How do I set my hours?
Open Settings and find Hours. Tick the days you work and set an opening and a closing time for each. Everyone on the team follows these hours unless you give a person their own on the Team screen.
How do I block time off?
Open Team and find Time off. Pick everyone or one person, set a start and an end, and choose Block time. Those times are blocked on the calendar and hidden from your booking page until you remove the block.
Your team
How do I add a team member?
Open Team and fill in the form for adding a person: a name, a title and the services they offer. They show up on your booking page right away. The Solo plan covers one person, so adding a second means switching to Team on the Billing page.
How do I give a team member their own sign-in?
Sign-ins come with the Team plan. Open Team, open the person, type their email under Sign-in and send the invite. The link in that email works once and lasts 7 days. They see their own schedule, mark their own appointments and book for themselves, and they can't open settings, billing, other people's bookings or the full client list.
How do I get bookings into my phone's calendar?
Open Team, open a person and choose Get calendar link under Calendar feed. On an iPhone, add it under Settings, Calendar, Accounts, Add Account, Other, Add Subscribed Calendar. In Google Calendar on a computer, use Other calendars, From URL. Anyone with the link can see those bookings with client names and phone numbers, so keep it private and use Reset link if it gets out.
Keeping the calendar full
How does the waitlist work?
When a day has no times left, your booking page offers a waitlist, and the client leaves a name and an email. If a time opens that day, they get one email. You see who is waiting on that day in Calendar, and you can remove anyone from the list.
How do I ask clients for reviews?
Open Settings, find Reviews, paste the link to your review page and tick the box. After you mark a visit done, the client gets one email with that link, at least two hours after the visit ends. A client is asked at most once every 90 days, and only if they gave an email.
How do rebooking reminders work?
Open Settings, find Rebooking, choose how many weeks to wait after a visit, from 2 to 26, and tick the box. A client whose last visit was that long ago, and who has nothing booked, gets one email. A client gets at most one of these every 60 days.
What your clients see
What does a client have to do to book?
They open your link, pick a service, a person and a time, and type a name and a mobile number. An email is optional. There is no app to install and no account to create.
What do clients get after they book?
A confirmation page with a private link to their appointment, and buttons to add it to Apple Calendar or Google Calendar. If they gave an email, they also get a confirmation and two reminders, one a day before and one two hours before. Reminders are emails. ApptHQ does not send text messages.
How does a client reschedule or cancel?
From their private link, which is on the confirmation page and in the confirmation and reminder emails. They can pick a new time or cancel at any point before the appointment starts, and your calendar updates.
Billing
How does billing work?
Solo is $12 first month, then $24 a month, and Team is $24 first month, then $49 a month. The price steps up on its own from month two. Your plan is billed through Whop, with the first-month price already applied at checkout.
Where do I cancel or change my card?
Open Billing and choose Manage plan on Whop. You can change your card or cancel there. After you cancel, you keep access to the end of the period you paid for.
What happens if a payment fails?
While the failed card is retried, your booking page stays open. A business with no active plan takes no new online bookings, and its page says booking is paused. Appointments already booked, their links and their reminders are not affected.
Your account
What if I forget my password?
On the sign-in page, choose Forgot your password and enter your email. If there is an account, we send a reset link that lasts 45 minutes. Setting a new password signs you out on your other devices.
How do I close my business?
Open Settings, find Close this business, tick the box and choose Close business. New online bookings stop that day, and you can still sign in. Closing does not cancel your plan, so cancel that on the Billing page as well.
What gets deleted, and when?
Thirty days after you close, we delete the business, its clients and its appointments, and your login if it has no other business. Until then you can change your mind with Keep the business open in Settings. Nightly backups are kept for 14 nights, so deleted data can stay in a backup for about two weeks.
Something not covered here? Email hello@letslaunch.co.